BEIJING
Rush Sam Bradford Jersey , May 27 (Xinhua) -- E-commerce powerhouse JD is in hot water after two customers accused the largest Chinese online retailer of selling refurbished iPhones.
The situation came to the fore Sunday, when state broadcaster CCTV ran a program on product quality, in which two customers claimed to have purchased defective iPhones with fake components that may lead to complete shutdown of the phone.
One of the shoppers told CCTV that the iPhone 4S he bought on the website had many problems including frequent shutdowns, no signal and a non-functioning slide bar on the phone screen.
Another who encountered similar problems said checks by an Apple Store employee suggested her iPhone 5C
Rush Adam Thielen Jersey , also purchased on JD, had been refurbished.
Chinese e-commerce is booming, with online retail trade increasing 49.7 percent year on year to 2.8 trillion yuan (450 billion U.S. dollars) in 2014, but online shoppers complain about fake products flooding the Internet.
Last month
Rush Stefon Diggs Jersey , the American apparel and footwear association filed complaints with the U.S. securities and exchange commission and the U.S. trade representative's office, claiming counterfeit apparel and footwear are widely available on Taobao, JD's biggest competitor.
Alibaba, owner of Taobao
Rush Harrison Smith Jersey , reiterated its resolve to fight counterfeits and to continue to do everything it can to stop illicit activities through cooperation with quality watchdogs and brand owners.
JD, which promises all genuine products on its online mall, issued a brief statement following the exposure, saying that all its iPhones were supplied by VSENS
Cheap Dalvin Cook Jersey , an Apple-authorized store. JD later issued another statement promising that the supply channel of its iPhones is trustworthy and it will work with market watchdogs to investigate the issue.
VSENS also issued a statement that it never did any refurbished phone business, and that all its iPhones were purchased from Apple.
Apple overtook homegrown brand Xiaomi to become China's largest smartphone vendor in the first quarter of 2015. Chinese customers can buy iPhones at all of the country's major online marketplaces.
The case has led to disappointment that JD and VSENS, a subsidiary of China's major telecom operator China Unicom, appear to be avoiding responsibility.
WHO IS RESPONSIBLE?
JD stands out among its competitors as being widely trusted in the land of fakes. For years
Cheap Sam Bradford Jersey , its promise of genuine products and quick door-to-door service have won public approval.
Following the iPhone issue, however, JD faces huge public pressure,accused of mere damage control. As the platform that delivers the goods to customers
Cheap Adam Thielen Jersey , JD should be accountable for product quality, no matter where the goods came from, said Zhao Zhanling, a legal expert with the China Internet Credit Evaluation Center. JD could face fraud accusations if it cannot prove the products were purchased from authorized resellers
Cheap Stefon Diggs Jersey , he said.
"If the company sold products they knew to be fake, it will certainly face government punishment alongside paying back customers' money," Zhao said.
An investigation into the case is underway, according to an official with the Yizhuang branch of the Beijing administration of industry and commerce.
Online shopping disputes in China have soared on the back of booming e-commerce in recent years. In Beijing
Cheap Harrison Smith Jersey , a total of 47,794 complaints were lodged in this regard in 2014, 60 percent of total consumer complaints.
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